My customers are all word of mouth. Why does Google matter?
Word of mouth is Google now. When your customer tells his brother-in-law about you, the first thing that guy does is search your name. In 2026, 68% of consumers will only use a business rated four stars or higher, and 74% want to see reviews from the last three months. If he sees 12 reviews and the last one's from 2024 — while the shop nearby shows a steady stream of recent ones — some of your referrals leak to them. The audit shows you how much is leaking.
I already have a marketing guy / an agency. Why would I need this?
Maybe you don't. One question, though: when did they last send you a report showing where you rank block-by-block on the map? If you've never seen one, the free audit will tell you whether your current guy is earning his fee. That's useful either way.
How long until I see results?
Profile improvements (a corrected primary category, a complete services section, accurate hours, fresh photos) often start moving visibility within 30–60 days. Review velocity compounds over the full 90 days. These are industry-standard timelines; competitive downtown corridors can take longer than neighbourhood strips.
Can you guarantee #1 on Google Maps?
No — and be careful with anyone who says yes. Here's the honest math: proximity to the searcher is roughly half of how Google decides local rankings, and nobody can move your building. What can be controlled — profile signals, reviews, your website — is the other half, and it's more than enough to win or lose the neighbourhood. What we show you: exactly where you rank today, exactly what we changed, and exactly how the map moved — every month.
What's this about ChatGPT and AI search?
The share of people using AI tools like ChatGPT to find local businesses jumped from 6% to 45% in one year. Most shops don't know this part: ChatGPT can't read your Google reviews. It builds its answers from Bing's index, Foursquare, Yelp, and your own website — and industry analysis found fewer than half the businesses winning the Google map pack show up in AI recommendations at all. Getting you listed accurately across those sources is part of the standard service, not an upsell.
Is there a contract?
A one-page agreement covering the first 90 days — long enough to do the work properly. After that it's month-to-month. If you're not seeing the value, you walk, and you keep everything we built: the profile, the listings, the review system. It's your business's presence, not ours.